Key points:

  • Starting in November, Microsoft will allow its clients to create autonomous agents.
  • These autonomous agents help with customer service and automating routine operations.
  • For Microsoft, this may boost business efficiency and monetize its AI investments.

Microsoft has announced that it will open up access for its clients to create artificial intelligence-based autonomous agents starting next month. This move reflects the company’s strategy to actively leverage the latest AI technologies, driven by increased investor focus on large-scale investments in the AI field.

What are autonomous agents?

Microsoft introduced autonomous agents as innovative applications that can significantly enhance business efficiency in the era of artificial intelligence. Unlike traditional chatbots, these agents require minimal human intervention and can perform a wide range of tasks, including customer service, lead generation, and inventory management. The company positions them as powerful tools for automating routine operations and optimizing business processes.

Large tech companies, such as Salesforce, have also emphasized the potential of such agents, which some analysts believe may offer companies more convenient ways to profit from multi-billion dollar investments in artificial intelligence.

Microsoft stated that its clients will be able to use the Copilot Studio app, which requires minimal programming knowledge, to create these agents in a public preview version available starting in November. To develop the agents, the company uses several AI models, both in-house and those created by OpenAI.

Additionally, Microsoft is launching 10 ready-to-use agents for performing routine tasks such as supply chain management, expense control, and customer interactions.

Copilot-based product

Amid growing pressure on tech companies to demonstrate returns on significant AI investments, Microsoft is presenting new opportunities for its clients.

A demonstration by McKinsey & Co showcased how autonomous agents, created using Copilot, can improve business efficiency. Despite some concerns about the adoption rate of Copilot, as highlighted in a Gartner study, Microsoft continues to actively develop this area, aiming to provide its clients with innovative tools for solving business challenges.